Business · Beginner · English
Customer Service Excellence
Delight customers with empathy, clarity and problem-solving.
4.7 (0 reviews) 4 hours 3 modules Certificate of Completion
What you'll learn
Listen actively
De-escalate complaints
Communicate clearly
Build repeat customers
About this course
Delight customers with empathy, clarity and problem-solving. This self-paced course covers practical skills you can apply right away. Each module includes lessons, examples, key terms, a short quiz and a final test. Complete everything to earn your Certificate of Completion.
Who this course is for
Learners in Canada who want practical skills.
Course modules
Module 1
Module 1
- Module 1 — Lesson 1 Free preview
- Module 1 — Lesson 2
Module 2
Module 2
- Module 2 — Lesson 1
- Module 2 — Lesson 2
Module 3
Module 3
- Module 3 — Lesson 1
- Module 3 — Lesson 2
Free preview
Try a lesson before you buy
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