We want you to be happy with your purchase. 1. Eligibility You may request a refund within 14 days of purchase if you have completed less than 25% of a course's content. 2. How to request Email info@teachmeonline.ca from your account email with your order ID and course name. 3. Processing Approved refunds are processed via Stripe within 5–10 business days. 4. Non-refundable Bundles or discounted courses may be non-refundable; this will be clearly noted. 5. AI-generated personalized courses On-demand generated courses may have different terms; see course detail page at time of purchase.